customer service representative

CERT The Centre of Excellence for Applied Research & Training

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 About the Role
 
 
 
 
 
 
 This is a great opportunity for fresh graduate
 
 UAE Nationals
 
 looking to start their career in a professional work environment.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Handle inbound and outbound calls professionally
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 Assist customers with inquiries and requests
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 Record and update customer information accurately
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 Ensure high levels of customer satisfaction
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 Qualifications
 
 
 
 
 
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 UAE National (Emirati) &ndash; Mandatory
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 No prior experience required
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 Required Skills
 
 
 
 
 
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 Good communication skills (Arabic &amp; English preferred)
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 Basic computer skills
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 Willingness to learn and grow
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 Pay range and compensation package
 
 
 
 
 
 
 Up To AED8,000/- per month
 
 
 
</div>

Customer Service Representative

The Agency

ResponsibilitiesCustomer Service Responsibilities list:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Requirements and skills<ul><li>Female</li><li>Presentable with strong command of English</li><li>Proven customer support experience or experience as a Client Service Representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school diploma</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

PRESENTABLE LADIES CUSTOMER SERVICE CUM TELESALES

e& UAE

<div>
 
 Job Description
 
 
 
 As a Call Center Operations Support, you will be the voice of Emirates Telecommunications Group, providing exceptional customer service and support. Your role is crucial in maintaining a positive customer experience and ensuring efficient operations. You will be the first point of contact for customers, answering their queries, resolving issues, and guiding them towards the right resources.
 
 
 
 Responsibilities
 
 
 
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 Answer customer inquiries promptly and professionally, ensuring a high level of satisfaction.
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 Resolve customer issues and complaints, offering effective solutions and alternatives.
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 Provide accurate and up-to-date information to customers, keeping them informed.
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 Forward complex or specialized queries to the appropriate teams or experts for further assistance.
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 Maintain a positive and friendly attitude, representing the company's brand and values.
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 Ensure compliance with Etisalat's policies and procedures, adhering to guidelines at all times.
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 Document and record customer interactions, maintaining accurate records for reference.
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 Identify and escalate potential customer service issues to the relevant teams for resolution.
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 Collaborate with other departments to improve customer service processes and efficiency.
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 Stay updated with product knowledge and industry trends to provide accurate information.
 
 
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 Qualifications
 
 
 
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 High school diploma or equivalent; relevant certifications in customer service are preferred.
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 Excellent communication skills, both verbal and written, with a focus on active listening.
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 Strong problem-solving abilities and a customer-centric approach to issue resolution.
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 Flexibility to work in shifts, including weekends and holidays, as per operational needs.
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 Fluency in English is mandatory; proficiency in additional languages is an advantage.
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</div>

Call Center Operations Support (Nafis)

Honey Billiards & Snooker LLC

At Honey Billiards and Snooker LLC, we run a billiards and snooker club that is available around the clock.Responsibilities:<ul><li>Greet customers and take food/drink orders</li><li>Serve snacks, beverages, and handle table service</li><li>Manage billing for snooker tables and food orders</li><li>Operate POS system and handle cash/card payments</li><li>Keep track of table timings and update bills accordingly</li><li>Maintain cleanliness of tables, seating, and service area</li><li>Assist customers with basic inquiries and ensure good service</li><li>Coordinate with kitchen/bar staff if applicable</li></ul>Requirements:<ul><li>Basic English communication (Arabic/Urdu/Hindi is a plus)</li><li>Friendly and presentable personality</li><li>Basic math and cash handling skills</li><li>Ability to work evening/night shifts (important for your business)</li><li>Prior experience in caf&eacute;, restaurant, or gaming club preferred</li></ul>Optional (depending on your preference):<ul><li>Knowledge of snooker/billiards basics</li><li>Ability to handle customer crowd during peak hours</li></ul><ul><li>Note: We will provide visa and Food</li></ul>Job Type: Full-timePay: AED1,700.00 - AED2,200.00 per monthWork Location: In person

Waitress cum Cashier (Billiards Club)

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
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 The position is responsible for generating sales and deliver customer service at its best.
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 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
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 Key Responsibilities
 
 
 
 Hospitality And Guest Service
 
 
 
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 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
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 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
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 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
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 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
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 Uses proper procedures to ensure the accuracy of every order for every guest.
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 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
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 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
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 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
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 Listens carefully to guests and apologizes for the experience in the case of a complaint.
 
 
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 Store Operations
 
 
 
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 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
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 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
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 Communicates showcase and product needs to ensure proper product availability for guests.
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 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log.
 
 
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 Policies And Procedures
 
 
 
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 Participates in and attends all store meetings and other related functions.
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 Follows all restaurant policies, procedures and standards.
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 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
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 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.
 
 
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 Cashiering
 
 
 
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 Receives payment by cash, credit cards, vouchers or automatic debits.
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 Issue receipts, refunds, or change to the customers correctly.
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 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
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 Maintain clean and orderly checkout areas.
 
 
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 Health &amp; Safety
 
 
 
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 Works in compliance with occupational health and safety legislation.
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 Knows, understands and follows safe work practices and procedures.
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 Uses or wears personal protective equipment or clothing as required.
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 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
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 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
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</div>

Senior Service Crew

Aash rubber industries

Job Details:<ul><li>Position: Telemarketing Executive (Female)</li><li>Salary: AED 2000 per month</li><li>Location: Ajman</li><li>Working Hours: 8:00 AM &ndash; 6:00 PM (Monday to Saturday)</li></ul>Benefits:<ul><li>Company visa provided</li><li>Company pick &amp; drop facility</li></ul>Requirements:<ul><li>Candidates must be currently residing in Ajman</li><li>Good communication skills</li><li>Basic knowledge of calling and handling customers</li><li>Freshers can also apply</li></ul>Job Responsibilities:<ul><li>Calling potential customers</li><li>Introducing company products</li><li>Collecting customer contact details and requirements</li><li>Maintaining daily call records in Excel</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED2,100.00 per monthWork Location: In person

Telemarketing Executive

TASC Outsourcing

<div>
 
 
 Key Responsibilities
 
 
 <ul>
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 Handle customer inquiries via phone, email, or chat
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 Resolve customer complaints in a timely and professional manner
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 Provide accurate information about products and services
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 Maintain records of customer interactions in the system
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 Follow up with customers to ensure issue resolution
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 Escalate complex issues to the relevant teams
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 Ensure high levels of customer satisfaction
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 </ul>
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
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 0&ndash;2 years of experience (freshers welcome)
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 Good communication skills (verbal and written)
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 Basic computer knowledge (MS Office, CRM tools is a plus)
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 Problem-solving and multitasking ability
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 Positive attitude and customer-first mindset
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 </ul>
 
 
 
 
 Regards
 
 
 TASC Recruitment Team
 
</div>

Customer Service Executive - Hiring UAE National

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